The 5-P’s of marketing: product, price, promotion, packaging, and PEOPLE. In a competitive business setting, and no matter how great your marketing strategy may be, all-else fails without the secret ingredient of people. Great customer service is what makes your clients happy, loyal and keeps coming back.

Course Highlights

Understand the different type of customers
Understand why customers buy
Explain their role as a sales person
Explain how to handle a complaining client

On Site Training

Maximize personnel improvement and minimize downtime with our on-site programs to help you implement the best methods relevant to your business climate.

More Info

Course Description

The 5-P’s of marketing: product, price, promotion, packaging, and PEOPLE. In a competitive business setting, and no matter how great your marketing strategy may be, all-else fails without the secret ingredient of people. Great customer service is what makes your clients happy, loyal and keeps coming back.

 

Module 1 (2 hours)

  1. Definition of customer service
  2. Identify your customers
  3. Customer expectations

Module 2 (2 hours)

  1.  Customer service objectives
  2.  Customer service mission statement

 Module 3 (2 hours)

  1. Customer service skills
  1. Listening
  2. Anticipate
  3. Solution provider not a problem solver

Module 4 (2 hours)

  1. Handling a complaining client
  1.  LEAP (listen, organize, apologize, provide solution)
  2. Plus F (feedback)
  1.  Managing difficult situations

 


    Warning: sort() expects parameter 1 to be array, boolean given in /nfs/c08/h01/mnt/172577/domains/pamavtech.com/html/pamav2014/wp-content/themes/pamavtech/woocommerce/single-product.php on line 106

Carmina “Miselle” Bergonia,

AICI FLC Certified Image Consultant and Professional Trainer

Miselle received her training and certification from the Foundation Image course with the Academy of Image Mastery, Singapore and her Advanced Image Mastery course from the London Image Institute. As a certified image consultant she has achieved the international First Level Certification by the Association of Image Consultants International. With a background in the luxury hotel industry as a Sales Manager and managing a family corporation, Miselle aims to incorporate the grace and corporate image and behaviour of the hotel industry with the concepts of image enhancement, personality development and business etiquette. Her unique background in the corporate arena, gives her sessions a practical and current approach to image enhancement and business etiquette. This is a trait that her clients’ prefer to have in selecting a training provider or speaker and which keep her individual makeover consults and training sessions authentic, lively and inspiring.

Training and Certification:
First Level Certification, Association of Image Consultants International (2008)
Certified Image Consultant, Academy of Image Mastery & London Image Institute (2008) Stylist, Body Beautiful (2008)
Ongoing, Masters in Business Administration, Ateneo Graduate School of Business

Affiliations:
First Level Certified, Association of Image Consultants International
Member, Singapore Chapter, Association of Image Consultants International
Member, People Management Association of the Philippines
Member, Philippine Society of Training and Development
Member, American Society of Training and Development

Customer Service Excellence

Course Fee:

₱ 6,800.00

per person (inclusive of snacks, lunch, computer hands-on and certification)

Online Enrolment:

The 5-P’s of marketing: product, price, promotion, packaging, and PEOPLE. In a competitive business setting, and no matter how great your marketing strategy may be, all-else fails without the secret ingredient of people. Great customer service is what makes your clients happy, loyal and keeps coming back.

 

SKU: N/A. Category: .

Offline Enrolment:

Download
Registration Form